Privacy Policy for CCRPS
Privacy Policy
Effective Date: 12/31/2016
Last Updated: 09/05/2026
At CCRPS.org, we are dedicated to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, store, and protect your information when you interact with our website, training programs, communications, and related services.
This Policy is intended to address applicable privacy requirements, including, where applicable, the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and other relevant privacy and consumer-protection laws.
It also explains how third-party technologies and service providers, including our Thinkific Learning Management System (LMS), live chat and communication tools, payment processors, and SMS/text messaging providers, may be used to provide and support our services.
By using CCRPS.org or submitting information through our services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect various types of information when you visit our website, register for courses, purchase training programs, communicate with us, or use our services.
a. Personal Identification Information
We may collect personal information that you voluntarily provide, including:
Name.
Email address.
Physical or mailing address.
Phone number.
Information submitted through registration forms, inquiry forms, checkout pages, support requests, or other communications.
Professional qualifications, certifications, employment information, or work history when voluntarily submitted in connection with courses, certifications, applications, or related services.
b. SMS & Mobile Opt-In Data
If you choose to subscribe to SMS or text message communications, we may collect:
Your mobile phone number.
Records of your consent to receive text messages.
Opt-in date and timestamp.
Opt-out requests and related communication preferences.
Information necessary to document and manage your messaging consent.
Consent to receive promotional SMS communications is voluntary and is not a condition of purchasing our products or services unless otherwise expressly disclosed.
c. Financial & Payment Information
We may collect billing-related information necessary to process course registrations, training purchases, certifications, and other transactions.
Payment information is processed securely through third-party payment processors or payment gateways. CCRPS does not ordinarily store complete payment card information on its own servers.
d. Account and Course Usage Data
Through our Thinkific Learning Management System (LMS) and related educational systems, we may process information such as:
Account and registration information.
Course enrollment information.
Learning progress.
Completed modules.
Assessments, grades, or certification information.
Course interactions and activity.
Account access and system usage information.
This information helps us deliver training, administer certifications, maintain educational records, and improve the learning experience.
e. Communication and Support Data
When you communicate with CCRPS through live chat, email, telephone, forms, SMS, or other communication channels, we may collect and retain the contents of those communications.
Our live chat and communication tools may process information such as:
Name.
Email address.
Phone number.
The content of your inquiry or support conversation.
Technical information associated with your interaction.
f. Technical, Usage, Cookies & Tracking Information
We may automatically collect certain technical and usage information, including:
IP address.
Browser type.
Device type and device information.
Operating system.
System configuration.
Pages visited and site activity.
Referral information.
Interaction and engagement information.
Cookies, web beacons, pixels, and similar tracking technologies.
This information may be used to understand website performance, maintain security, troubleshoot issues, analyze site traffic, and improve our services.
2. How We Use Your Information
We use personal information for legitimate educational, operational, administrative, security, and communication purposes, including:
Delivering training modules, courses, educational materials, and certification programs.
Managing course registrations, learner accounts, and educational records.
Tracking learning progress and issuing certifications.
Processing payments and providing transaction receipts.
Providing customer service, technical support, and responding to inquiries.
Sending account confirmations, password or security notifications, administrative updates, transaction information, and system alerts.
Maintaining and improving our website, LMS platform, and related services.
Protecting our systems, users, and services from fraud, unauthorized access, misuse, or security threats.
Managing user privacy rights, communication preferences, unsubscribe requests, and opt-out requests.
Sending educational announcements, course updates, offers, or promotional email communications where legally permitted or where appropriate consent has been obtained.
Sending SMS/text messages for account notifications, course updates, service-related information, and promotional communications only where the appropriate consent has been provided.
Meeting legal, regulatory, accounting, accreditation, and recordkeeping obligations.
We may also use aggregated or anonymized information to analyze trends, evaluate service performance, and improve our educational offerings without reasonably identifying individual users.
3. How We Share Your Information & Mobile Privacy
We do not sell or rent your personal information.
We may disclose limited personal information to service providers where necessary to operate our business, deliver our educational services, process transactions, maintain our systems, or communicate with users.
a. Third-Party Service Providers
We may work with third-party providers that perform services on our behalf, including:
Thinkific LMS Platform: Used to host and deliver online courses, manage educational content, track course participation, and administer certifications and learner information.
Live Chat and Communication Tools: Used to provide real-time support, respond to inquiries, and facilitate communications with students and visitors.
Payment Processors: Used to securely process payments associated with course registrations, training programs, certifications, and other transactions.
Email and Communication Providers: Used to deliver account, administrative, educational, and promotional communications.
SMS/Text Messaging Providers: Used to transmit text messages where users have provided the required consent.
Hosting, Security, Analytics, and Technical Service Providers: Used to operate, maintain, protect, and improve our website and services.
These providers are permitted to process information only as necessary to perform services on our behalf and subject to applicable contractual and legal requirements.
b. Mobile Information and SMS Opt-In Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
All categories of information-sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent information.
Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for their own marketing or promotional purposes.
We may provide information to vendors that act solely as service providers to facilitate our SMS communications, such as telecommunications providers, messaging platforms, or technical vendors, only to the extent necessary to deliver and administer messages on our behalf.
c. Legal Compliance
We may disclose personal information where we reasonably believe disclosure is required to:
Comply with applicable law, regulation, court order, subpoena, or other legal process.
Respond to lawful requests from government authorities.
Protect the rights, safety, property, or security of CCRPS, our users, or others.
Investigate or prevent suspected fraud, abuse, security incidents, or illegal activity.
d. Business Transfers
If CCRPS is involved in a merger, acquisition, reorganization, financing transaction, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.
Where required, users will be notified of material changes concerning ownership or the processing of their personal information.
e. Other Disclosures
Outside the circumstances described above, we will disclose personal information to other third parties only where permitted by applicable law or with your consent when consent is required.
4. Data Security Practices
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, misuse, alteration, destruction, or loss.
These measures may include:
SSL/TLS encryption.
Secure servers and infrastructure.
Restricted access to databases and personal information.
Authentication and access controls.
Security monitoring and system protections.
Appropriate administrative and organizational safeguards.
Periodic review of security risks and practices.
We also rely on security measures implemented by third-party service providers, including our LMS, payment, hosting, and communication platforms.
Although we maintain security safeguards designed to protect information, no method of transmission over the Internet, electronic storage system, or online platform can be guaranteed to be 100% secure.
5. Your Rights & Choices
Depending on where you reside and the laws that apply to your personal information, you may have certain privacy rights.
These may include the right to:
Access and review personal information we maintain about you.
Obtain a copy of certain personal information.
Correct inaccurate or incomplete personal information.
Request deletion of your personal information, subject to applicable legal exceptions.
Object to or restrict certain forms of processing where applicable.
Request data portability where provided by law.
Withdraw consent where processing is based on consent.
Opt out of certain promotional communications.
a. Email Communications
You may opt out of promotional email communications by using the “unsubscribe” link included in applicable marketing emails.
Please note that you may continue to receive necessary transactional, account, security, certification, or administrative communications even after opting out of promotional emails.
b. SMS/Text Message Communications
You may opt out of SMS communications at any time by replying “STOP” to a text message from CCRPS.
After submitting an opt-out request, you may receive a confirmation message acknowledging your request.
Consent to receive promotional text messages may be withdrawn at any time.
c. GDPR Rights
Where the GDPR applies, you may have rights including:
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to object to certain processing.
The right to data portability.
The right to withdraw consent where applicable.
The right to lodge a complaint with an appropriate supervisory authority.
d. California Privacy Rights
Where the CCPA/CPRA applies, California residents may have rights including:
The right to know the categories and specific pieces of personal information collected.
The right to know the purposes for which personal information is collected, used, or disclosed.
The right to request deletion, subject to applicable exceptions.
The right to request correction of inaccurate personal information.
The right to receive equal service and not be unlawfully discriminated against for exercising applicable privacy rights.
Applicable rights relating to the sale or sharing of personal information.
CCRPS does not sell personal information as that term is commonly understood.
e. Exercising Your Privacy Rights
To submit a privacy request or ask questions concerning your personal information, please contact:
We may need to verify your identity before completing certain requests. Some requests may also be subject to legal, regulatory, accreditation, contractual, security, or recordkeeping exceptions.
6. Cookies & Tracking Technologies
We use cookies, web beacons, pixels, and similar tracking technologies to:
Analyze website traffic and site activity.
Understand how visitors interact with our website.
Maintain website functionality.
Optimize platform features.
Improve performance and user experience.
Support security and fraud prevention.
Monitor engagement with our educational services.
Improve communication and support functionality.
Visitors may disable or restrict cookies through their browser settings or other available preference controls.
However, disabling certain cookies may affect the functionality of the website, LMS, live chat features, account services, or other interactive components.
Where required by applicable law, we will seek consent before using certain non-essential cookies or tracking technologies.
7. Retention of Data
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:
Provide educational and certification services.
Maintain learner and certification records.
Fulfill contractual and operational obligations.
Provide customer support.
Maintain appropriate business and transaction records.
Comply with legal, regulatory, tax, accreditation, accounting, and security obligations.
Resolve disputes and enforce applicable agreements.
Retention periods may differ depending on the type of information and the purpose for which it is processed.
When information is no longer reasonably required, we may securely delete, destroy, or anonymize it in accordance with applicable requirements and our retention practices.
8. International Data Transfers
CCRPS and some of our service providers may process or store information in countries other than the country in which you reside, including the United States.
Where applicable law requires additional safeguards for international transfers of personal information, we may rely on recognized legal transfer mechanisms, contractual protections, Standard Contractual Clauses (SCCs), adequacy decisions, or other lawful safeguards.
9. Changes to This Privacy Policy
We may revise this Privacy Policy periodically to reflect:
Changes to our services or business practices.
New technologies or service providers.
Changes to applicable laws or regulations.
Changes to our privacy, security, or communication practices.
When this Privacy Policy is updated, the “Last Updated” date at the top of the Policy will be revised.
If we make material changes, we may provide additional notice through our website, email, account notifications, or other appropriate communication methods where required.
10. Contact Us
For questions regarding this Privacy Policy, our privacy practices, or your privacy rights, please contact:
Clinical Research Certification and Training (CCRPS)
Email:privacy@ccrps.org
Phone: +1 (239) 329-9837
Address: 1601-1 N Main St #3159, Jacksonville, FL 32206