Privacy Policy for CCRPS

Privacy Policy

Effective Date: 12/31/2016
Last Updated: 12/31/2024

At CCRPS.org, we are dedicated to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data in compliance with applicable privacy laws, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant regulations. It also explains how third-party technologies and services, including our Live Chat via Consolto and LMS platform via Thinkific, are used to provide the best learning experience.

By using CCRPS.org, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect various types of data when you interact with our website, sign up for courses, or access our services. These include:

a. Personal Identification Information

  • Name, email address, phone number, and mailing address.

  • Professional qualifications, certifications, or work history submitted through course registrations or applications.

b. Financial/Payment Information

  • Billing details and payment information needed to complete transactions, processed securely through third-party providers.

c. Account and Course Usage Data (via Thinkific LMS)

  • Usernames, passwords, and account setup information.

  • Learning progress, completed modules, grades, and interaction data from our Thinkific Learning Management System (LMS). This data helps us optimize the educational experience and ensure course accuracy.

d. Communication Logs (via Consolto Live Chat)

  • Content of live chat communications and inquiries processed through the Consolto Live Chat tool. These logs may include contact details (name, email address, phone number) that you voluntarily provide.

e. Technical and Usage Data

  • IP address, browser type, device information, system configuration, and usage patterns.

  • Interaction metrics with our website, Thinkific LMS, and live chat features.

f. Cookies and Tracking

We use cookies, web beacons, and similar tools to analyze traffic, optimize platform features, and enhance your experience.

2. How We Use Your Information

We process personal information to provide excellent educational services, streamline operations, and offer personalized experiences. Specific uses of collected data include:

  • Delivering our Thinkific-powered LMS courses and tracking learning progress.

  • Ensuring seamless communication through our Consolto Live Chat platform to assist in customer or student inquiries.

  • Processing payments and ensuring transaction security for course enrollments.

  • Providing technical support and maintaining optimal functionality of our services.

  • Tailoring recommendations based on your interaction with courses, website features, and educational content.

  • Sending account confirmations, administrative updates, or promotional emails, with consent.

We also anonymize or aggregate data to improve the platform without linking it back to individuals.

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share information with the following entities:

a. Third-Party Service Providers

We partner with trusted third parties to ensure the efficient delivery of services:

  • Thinkific LMS Platform: This third-party tool hosts our online courses and collects relevant academic data to manage course materials, certifications, and student interactions.

  • Consolto Live Chat: We use this tool to facilitate real-time communication and resolve inquiries. Chat data is securely stored and managed by Consolto.

  • Payment Processors: Secure, third-party payment solutions are used to process transactions related to course enrollments. Your payment details are encrypted and not stored on our servers.

These service providers operate under agreements that legally constrain them to use your data solely for the purposes outlined above.

b. Legal Compliance

We may disclose your information if required by law or as necessary to comply with regulatory obligations.

c. Business Transfers

If CCRPS undergoes a merger, acquisition, or sale, your personal data may be transferred as part of that transaction. You will be informed of any significant changes to data ownership or processing practices.

d. Other Cases

We will only share your personal data with third parties outside these circumstances with your explicit consent.

4. Data Security

We use industry-standard measures to protect the data collected through our website, LMS, and live chat tools. This includes SSL encryption, secure servers, and restricted access to personal data. Regular risk assessments are conducted to mitigate vulnerabilities.

a. Data from Third-Party Platforms

Data collected by Thinkific and Consolto is protected according to their respective security policies:

  • Thinkific implements advanced encryption and secure infrastructure to protect educational data.

  • Consolto ensures safe handling of communications through end-to-end encryption and GDPR compliance.

While we strive for robust protections, no online platform can be guaranteed completely secure from threats.

5. Your Rights

Depending on applicable laws, you may exercise the following rights concerning your personal information:

a. Under GDPR (for EU Residents)

  • Access and obtain a copy of your personal data.

  • Rectify inaccuracies within your data.

  • Request data erasure (“Right to be Forgotten”).

  • Object to certain types of data processing.

  • Exercise data portability.

b. Under CCPA (for California Residents)

  • Know what personal information we have collected and how it is used.

  • Request deletion of your data, subject to exceptions under CCPA.

  • Opt out of the sale of personal data (though CCRPS does not sell data).

To make a request, please contact us via the “Contact Us” section.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to:

  • Analyze website activity and improve user experience.

  • Monitor engagement with our courses through Thinkific LMS.

  • Enhance live chat services via Consolto by improving response speed based on interactions.

Visitors can disable cookies in their browser settings; however, some functions, such as the live chat and LMS features, may not function correctly without them.

7. Retention of Data

We retain personal data for as long as necessary to:

  • Fulfill our educational and operational needs.

  • Comply with legal, regulatory, and accreditation obligations.

When data is no longer needed, we securely delete or anonymize it.

8. International Data Transfers

If your data is transferred outside of your country for processing (e.g., to the U.S.), we ensure it is safeguarded by legal mechanisms such as Standard Contractual Clauses (SCCs) or other equivalent standards.

9. Changes to This Privacy Policy

This Privacy Policy may be updated occasionally. Amendments will be posted on the website with a new effective date. Where significant changes are made, we will notify users via email or other communication channels.

10. Contact Us

For questions about this Privacy Policy or your data rights, contact us at:

Clinical Research Certification and Training (CCRPS)
Email: privacy@ccrps.org
Phone:+1(239) 329-9837
Address: 1601-1 N Main St #3159, Jacksonville, FL 32206