Refund Policy for CCRPS

Effective Date: 12/31/2017
Last Updated: 12/31/2024

At Clinical Research Certification and Training (CCRPS), we are committed to providing high-quality educational resources and a positive learning experience. To ensure clarity and transparency, this refund policy outlines the conditions under which refunds for online clinical research courses and certifications may be granted. By enrolling in a course, you agree to the terms of this policy.

Refund Eligibility Criteria

Refunds may be issued under the following conditions:

  1. Refund Request Timeline:

    • Refund requests must be submitted within 14 calendar days from the date of purchase.

    • Requests made after this period will not be eligible for a refund.

  2. Access Limitations:

    • You are eligible for a refund only if less than 10% of the course content has been accessed or completed.

    • Refunds will not be issued if you have accessed a significant portion of the course, downloaded protected content, or shared your login credentials.

  3. Certification Restrictions:

    • Refunds are not available once a certification has been issued or course completion has been officially documented.

  4. Non-Compliance:

    • Refunds will not be issued to users found in violation of our Terms and Conditions or other company policies.

Refund Process

To request a refund, follow these steps:

  1. Submit a Refund Request:

    • Email your request to support@ccrps.org with the subject line “Refund Request.”

    • Include the following information in your request:

      • Full name

      • Email address used for registration

      • Order confirmation/proof of purchase

      • Reason for requesting the refund

      • Approximate percentage of course content accessed

  2. Acknowledgment of Request:

    • Upon receipt, CCRPS will acknowledge your refund request within 3 business days.

    • Requests that are incomplete or lack documentation may be delayed or denied.

  3. Evaluation of Eligibility:

    • CCRPS will review your access history and transaction details.

    • The eligibility review will generally be completed within 5 business days of acknowledgment.

  4. Refund Approval and Processing:

    • If your refund request is approved, it will be processed within 10 business days after notification.

    • Refunds are issued to the original payment method used during enrollment. Processing times may vary depending on your financial institution.

Exceptions and Non-Refundable Fees

  1. Technical Issues:

    • Refunds will not be granted due to technical issues on the user’s end (e.g., incompatible devices, poor internet connection). CCRPS ensures its platform meets standard accessibility requirements and provides access instructions.

  2. Promotional Courses:

    • Courses purchased during promotions, discounts, or as part of special bundles are non-refundable unless explicitly stated otherwise.

  3. Administrative and Transaction Fees:

    • CCRPS reserves the right to deduct administrative fees or third-party transaction charges from any approved refunds. These fees will be disclosed during the refund process.

  4. Policy Violations:

    • Refunds are voided for users engaging in fraudulent activity, including but not limited to accessing content under multiple accounts or sharing login credentials.

Appeals

If your refund request is denied and you wish to appeal the decision, you may:

  • Email support@ccrps.org within 5 business days of the denial notice.

  • Provide additional documentation or clarification regarding your request.

  • Appeals will be reviewed on a case-by-case basis, and a decision will be communicated within 7 business days of receipt.

Additional Support

If you have any questions or require further assistance regarding this refund policy, please contact us at:

Email: support@ccrps.org
Phone: +1(239) 329-9837
Address: 1601-1 N Main St #3159, Jacksonville, FL 32206

This Refund Policy is designed to ensure fairness while protecting the rights of both CCRPS and its participants. For more details on your rights and obligations, please refer to our Terms and Conditions. We recommend reviewing all course details carefully before enrollment. Thank you for choosing CCRPS as your professional development partner!